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Sun.Star Manila - Convergys names new president

CONVERGYS Corporation, a global leader in providing customer care, human resources, and billing services, has announced that David F. Dougherty, executive vice president of Convergys' Global Information Management Group (GIMG), has been named president and chief operating officer (COO) of Convergys.

In his new role, Dougherty is responsible for the company's Customer Care and Information Management businesses. Dougherty, a 15-year veteran of the company, continues to report to Convergys chairman and chief executive officer (CEO) James F. Orr.

Under Dougherty's leadership since 2003, Convergys GIMG returned to revenue growth and improved operating margins.

Previously, Dougherty was the chief development officer for Convergys from 2000 to 2002 and the president of the company's Customer Management Group (CMG) from 1995 to 2000. While president of CMG, Dougherty more than quadrupled CMG's annual revenues with an operating margin of 12.3 percent in 2000.

"Dave's track record of revenue growth combined with strong profitability performance in both Customer Care and Information Management reflects his deep knowledge of the business and the needs of our clients," said Orr.

"While we are making good progress in 2005 and we remain comfortable with our 2005 revenue and earnings guidance, Dave's leadership will allow us to continue to build our growth and profitability while further leveraging our unique customer care and billing value proposition," Orr added.

Jack Freker, CMG president, is leaving Convergys on September 9 to pursue other interests.

Steven G. Rolls, Executive Vice President of Global Customer Management and Employee Care, becomes executive vice president. In his new role he will be responsible for Employee Care and Convergys' recently acquired F&A outsourcing business. Rolls will continue to report to Orr.

Convergys Corporation is a global leader in providing customer care, human resources and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 60 countries speaking nearly 30 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees.

Convergys serves the world's leading companies in many industries, including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 62,000 employees in 67 customer contact centers, three data centers, and other facilities in the US, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com

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Sun.Star Manila - Convergys names new president

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